FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days. Delivery times may be longer during peak holiday seasons.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. Shipping cost will be clearly displayed at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days using standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).
4. What is your return policy?
We offer 30-day returns from the date of delivery. Items must be unworn, unwashed, with original tags attached, and in original packaging. Return shipping fees are the responsibility of the customer. Refunds will be processed after we receive and inspect the item.
5. How do I choose the right size?
Each product page includes a detailed size chart. We strongly recommend measuring yourself and comparing with our size guide before purchasing. If you’re between sizes, we usually suggest sizing up for a more comfortable fit.
6. What materials do you use?
Our dresses are made from high-quality fabrics such as polyester, chiffon, cotton blends, satin, and spandex depending on the style. Fabric details are clearly listed on every product page.
7. Are the dresses true to size?
Most of our dresses run true to size, but fit can vary slightly by style (e.g., bodycon vs. flowy). Please check the “Fit” description and size chart on each product page.
8. How do I care for my dress?
Care instructions are provided on the product page and sewn-in label. Most dresses are machine washable on gentle cycle in cold water. We recommend hanging to dry to maintain the best shape and color.
9. Do you ship internationally?
Currently, we only ship within the United States.
10. How can I track my order?
You will receive a tracking number via email as soon as your order ships. You can also track your package in your account under “Order History”.
11. What if my dress arrives damaged or incorrect?
Please contact us within 48 hours with clear photos. We will quickly resolve the issue by sending a replacement or issuing a full refund.
12. Can I cancel my order?
Yes, you may cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.